1. Information Collection

We collect information you choose to provide when you use our website, submit forms, request estimates, schedule appointments, or communicate with us. This may include your name, email address, phone number, date of birth, property details, requested service, project information, and messages.

You may also provide photographs, descriptions, measurements, preferences, scheduling information, or other details that help us understand and respond to your service request.

2. Automatically Collected Information

When you visit the website, certain technical information may be collected automatically. This may include your browser type, device type, operating system, IP address, pages viewed, referring website, approximate location, access times, and general website usage information.

This information helps us maintain website functionality, identify technical problems, monitor performance, and improve the overall user experience.

3. Property and Project Information

When you request home services, we may collect information about the property and the requested project. This can include the type of property, areas requiring work, existing conditions, project requirements, preferred materials, photographs, measurements, and other information relevant to planning or completing the requested service.

4. Data Usage

We use collected information to answer questions, respond to enquiries, prepare estimates, evaluate service requirements, schedule appointments, coordinate visits, provide requested services, manage project records, process payments, administer warranties, and provide customer support.

Information may also be used to improve our website, services, internal processes, planning tools, communications, security practices, and overall customer experience.

5. Service Communications

We may use your contact information to send communications necessary to provide requested services. These may include appointment confirmations, scheduling updates, estimate information, project notifications, payment-related messages, warranty information, service reminders, and other communications directly related to your request.

6. Marketing Communications

Where permitted by applicable law and where appropriate consent has been provided, we may send newsletters, promotional information, service announcements, special offers, or other marketing communications.

You may opt out of promotional communications at any time by using the unsubscribe instructions included in the applicable communication. Opting out of marketing does not prevent us from sending important service-related messages.

7. Cookies

We use essential cookies and similar technologies to support website functionality and remember preferences such as light or dark mode. Optional analytics technologies may help us understand how visitors interact with the website and which pages or features are useful.

You can restrict, disable, or remove cookies through your browser settings. If you disable certain cookies, some website preferences or interactive features may not operate as intended.

8. Analytics and Website Performance

We may use analytics and performance tools to understand general website activity. Information may include page visits, navigation patterns, browser characteristics, device information, traffic levels, and technical performance data.

This information is used to identify problems, improve navigation, evaluate website features, understand general usage trends, and maintain a reliable online experience.

9. Payment Information

If payments are processed through the website or through a third-party payment provider, applicable payment information may be handled by that provider. Payment providers may collect and process financial information according to their own privacy policies, terms, security procedures, and legal obligations.

We generally do not need to retain complete payment card information when payment processing is performed directly by an authorized third-party provider.

10. Security Measures

We use reasonable administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include access controls, secure systems, encrypted transmission, restricted permissions, monitoring, and periodic review of security practices. However, no website, network, storage system, or method of online transmission can be guaranteed to be completely secure.

11. Third-Party Services

Trusted third-party providers may process limited information when necessary to support scheduling, communications, website hosting, analytics, payments, customer support, project coordination, or specialist services.

We aim to provide these providers only with information reasonably necessary for them to perform their assigned function. Where appropriate, providers are expected to maintain suitable privacy, security, and confidentiality protections.

12. Information Sharing

We do not sell, rent, or trade your personal information. Information may be shared when reasonably necessary to provide requested services, coordinate appointments, process transactions, maintain website operations, provide customer support, prevent fraud, protect our systems, or comply with applicable legal requirements.

13. Service Professionals

Information relevant to a requested project may be shared with technicians, contractors, specialist trades, suppliers, inspectors, or other service professionals when necessary to evaluate, schedule, or complete the work.

We seek to limit information provided to service professionals to information reasonably relevant to the applicable service or project.

14. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain project and service records, process transactions, administer warranties, respond to enquiries, resolve disputes, prevent fraud, maintain security, and satisfy applicable legal or regulatory obligations.

When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of according to applicable practices.

15. User Rights

Depending on your location and applicable law, you may have rights to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, obtain a copy of certain information, or object to or restrict certain processing.

Some rights may be subject to applicable legal exceptions or reasonable verification requirements.

16. Updating Your Information

You may request that inaccurate, incomplete, or outdated personal information be corrected or updated. We may request reasonable verification before making changes to information associated with a service request, project, transaction, or other record.

17. Marketing Preferences

You can control whether you receive promotional communications from us. Marketing preferences can be changed by using available unsubscribe options or other preference controls provided with the communication.

Even after opting out of marketing communications, you may continue to receive essential messages relating to active services, appointments, payments, warranties, safety matters, or other transactions.

18. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization. If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we may take reasonable steps to remove or securely dispose of that information.

19. Third-Party Websites

The website may contain links, embedded features, booking tools, payment services, maps, analytics technologies, or other functionality operated by third parties. These services may collect information according to their own privacy policies and terms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites and services that we do not control.

20. Fraud and Security Prevention

Information may be used to detect, investigate, prevent, or respond to fraudulent activity, unauthorized access, suspicious transactions, security incidents, misuse of the website, or other activity that could affect customers, service professionals, property, or our systems.

21. Legal Requirements

We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, governmental requests, or other lawful requirements.

Information may also be disclosed when reasonably necessary to protect rights, property, safety, security, or the legitimate interests of customers, service professionals, or other parties.

22. Business Transfers

If a business operation or portion of its assets is sold, transferred, merged, reorganized, or acquired, personal information may be transferred as part of the applicable transaction, subject to applicable privacy requirements and reasonable safeguards.

23. Your Choices

You may choose not to provide certain personal information. However, some information may be necessary to respond to an enquiry, prepare an estimate, schedule an appointment, provide a requested service, process a payment, administer a warranty, or complete a project.

24. Privacy Requests

Requests relating to access, correction, deletion, or other privacy rights may require reasonable identity verification before they are processed. We may also retain certain information when required by law or when reasonably necessary for accounting, fraud prevention, dispute resolution, security, warranty administration, or legal compliance.

25. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices, security procedures, or applicable legal requirements.

Updated versions of this policy will be made available through the website. Your continued use of the website after an updated policy becomes available may constitute acknowledgment of the revised practices to the extent permitted by applicable law.

26. Acceptance of This Policy

By accessing the website, submitting a form, requesting an estimate, scheduling an appointment, communicating with us, or otherwise using our online services, you acknowledge that you have had an opportunity to review this Privacy Policy and understand the practices described in it.